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TSYS Merchant Solutions has revolutionized chargeback management with Online Chargeback Resolution. Dealing with chargebacks and retrieval requests is something all companies must face. Now, working chargebacks has never been easier. With Online Chargeback Resolution you can manage your chargeback cases and retrieval requests online.
Simplicity: Easy-to-use, requires minimal set-up, and makes processing chargebacks simple. Increased Efficiency: Forget about paper processing or inputting information from into your systems. The data in Online Chargeback Resolution can be downloaded to Excel, a PDF, or text. Work a case from start to finish using Online Chargeback Resolution. Scan images to your computer system and send responses to TSYS Merchant Solutions via email. Service: The same great service you depend on every day from TSYS Merchant Solutions is there for you with Online Chargeback Resolution. Use email to submit questions and to respond to chargeback and retrieval requests.
View updates daily. View and send electronic images - see chargeback documentation online. Respond to chargebacks and retrievals electronically. Print or download chargeback and retrieval information. Add notes and other comments/records pertaining to individual cases in the system. Access the Reason Code Description Table.
Access valuable information designed to make chargebacks and retrievals easier to handle: Billed chargebacks. Chargeback sales draft requests: fulfilled and unfulfilled. Retrieval requests: fulfilled and unfulfilled. Reversal requests accepted and declined. Second retrieval requests fulfilled and unfulfilled.
If you are a current user of TSYS Merchant Solutions' TSYS InfoCenter, your TSYS Merchant Solutions representative can simply add the functionality for Online Chargeback Resolution to your existing suite of reports. Because Online Chargeback Resolution is housed on the Internet, the following are the necessary system requirements your business must have: Microsoft Excel 97 or higher. Microsoft Internet Explorer 6.1 or higher. Macintosh Internet Explorer 5.1 or higher. Netscape 7.02 or higher. An email account. A scanner or a way to house images within your system. Adobe Acrobat is required to view images.
Start saving time and money today by improving your chargeback management system. Contact your TSYS Merchant Solutions representative to sign up for Online Chargeback Resolution.
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